FAQ

❶ REGISTRATION

√ DO I NEED AN ACCOUNT TO ORDER?

• No, you do not need to create an account to place an order. However, we do suggest that you register with us to get all of our most recent updates, reward points and faster future checkouts!

√ IS MY PERSONAL INFORMATION GOING TO BE KEPT PRIVATE?

• That is one thing that we can make sure of. KUMANGANDCO guarantees to keep all of the informations you've provided private and safe. We will not disclose it to anyone!

√ HOW DO I RESET MY PASSWORD?

• Click on the 'Forgot your password?' link and follow the instructions provided.

❷ ORDERING

√ HOW DO I PLACE MY ORDER?

• Please visit our 'How To Shop' section at the bottom of the page.

√ I MISSED OUT ON AN ITEM THAT I LOVED. COULD I BE NOTIFIED WHEN IT'S BACK IN STOCK?

• Aw :( We are so sorry to hear that! But hey, not to worry, simply click on the 'Notify Me' button in the sold out item's page and we will be sure to notify you when the item is back in stock! Or you could always email us at sale@kumangandco.com, and we might be able to look it up at our stores to see if we still have what you are looking for! Oh ya, don't forget to subscribe us ya!

√ HOW DO I KNOW WHICH SIZE TO CHOOSE?

• Well, now that most of our products come in sizes XS, S, M, L and XL, you can just pick the one that will fit you best! If you're used to our One Size, you can go ahead and choose our size M. If our All Size has been too big for you, you can pick size S and it's been to small for you, you can just pick size L! In any case, you can always refer to the Size Guide section at our product's description page & at the footer menu of the page.

√ WHAT KIND OF PAYMENTS DO YOU ACCEPT?

• We accept Bank Transfers at this moment.
• Payment can be made via Credit Card (Visa & Mastercard) via Billplz and payment is secured by SSL.

❸ SHIPPING

√ I CAN'T WAIT TO WEAR THE ITEM I JUST BOUGHT! HOW SOON WILL I GET MY ORDER?

• We totally get that feeling. After you have ordered, paid and confirmed your payment, we will process your order the as soon as we are able to, or the next business day at the latest. For pre order items, it will takes about 3 weeks. For more info, click 'Shipping Policy' section at the bottom of the page!

√ I THINK MY ORDER HAS BEEN LATE FOR A COUPLE OF DAYS. WHAT HAPPENED?!

• Keep calm and kindly email us to admin@kumangandco.com, WhatsApp us to +6017 8088101 and we will be happy to help you!

❹ RETURNS & EXCHANGE

√ THE ITEM THAT I BOUGHT DOES NOT REALLY FIT ME WELL. COULD I EXCHANGE IT WITH ANOTHER ITEM?

• Don't worry, you can exchange it with another item in another size or an entirely different one. Either way, kindly visit our 'Return & Exchange' section to get more detailed information!
  
  ***Please note that you may not return or exchange all sale items.